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Shipping policy

All DeRocks pieces are made to order and we don't mass produce any of our pieces.

Shipping is free on all orders under $35,000. For a shipping quote on orders more than $35,000, email us.

Shipping logistics

  • We use FedEx Express for all domestic and worldwide shipping
  • All domestic and international packages require signature confirmation
  • We’re not responsible for any lost, stolen or damaged shipments
  • All shipments are insured and the buyer assumes all responsibilities of claims made with the shipping carrier
  • We cannot change or intercept a package once it’s been shipped to alter the delivery

Shipping addresses

  • We only ship orders to the billing address associated with the purchasing credit/debit card OR the address confirmed on your PayPal account
  • We don’t ship to P.O. boxes

Processing and delivery times

  • Allow 14-21 business days to make your order (all pieces are made to order) and an additional 10-14 business days for delivery
  • Orders are processed Monday through Friday
  • Orders placed on weekends and holidays are processed the next business day
  • Orders ship Monday through Friday only

Shipping multiple items

  • Multiple items order under a single order may not always ship together
  • In the case of multiple shipments for an order, you won’t be charged any additional shipping fees

International shipping

  • We ship to most countries worldwide—email us to check if we ship to your country
  • All international orders are shipped via FedEx Express and shipping is free on all orders under $35,000
  • Allow 10-14 days for delivery—we’ll provide you with an international shipment tracking number once we’ve shipped your package

Taxes, customs and fees on international orders

You may incur customs duties and taxes on the items you purchase—DeRocks doesn’t calculate or charge these fees.

  • You are responsible for paying any import taxes, customs, tariffs, excises and other governmental fees associated with your purchase
  • These customs fees, if applicable, are generally paid directly to your national government or postal service when your purchase is delivered
  • DeRocks has no involvement in foreign customs policies and no ability to predict possible customs fees for merchandise sent outside Singapore
  • If a shipment is returned to us, the customer is responsible for any and all additional shipping fees and return fee
  • Call your local customs/duties office for more information about fees on international shipments